Smile Windscreens Limited’s terms and conditions of business. PAYMENT TERMS1. Payment is due in full before any work is undertaken, we accept payment in cash, debit or credit card. Cheques are not accepted unless prior arrangement is made. We are unable to hold rentention of title once the glass is installed to the vehicle and for this reason we take payment before we fit the glass. Payment at the time of booking can be made with a debit or credit card, or you can pay the technician when he arrives to undertake the work. WARRANTY2. Glass supplied and fitted is covered by a 12 month warranty, this warranty is not transferable. This warranty is subject to the vehicle appature being 100% corrosion free at the time of installation. If corrosion exists we will photograph the corrosion for our records and only a limited warranty will be given. Our warranty does not cover damage to the glass from stone chips etc. These Legal Notices apply to your use of this web site irrespective of whether you have elected to click on the "Legal Notices" links which appear on the site. The links having been drawn to your attention, you are deemed to have notice of these Legal Notices. Our standard terms and conditions applicable to vehicle glass repair and vehicle glass replacement services are as follows:
1. Smile Windscreens Ltd shall undertake, in accordance with the terms of this Agreement the repair or replacement of vehicle glass.
2. Our contract is with you the motorist or owner of the vehicle. You agree to pay us the amount specified on the invoice or delivery note.
3. If you have comprehensive car insurance you may be liable for the first portion of your claim (the “excess”). The exact amount of the excess will be specified in your insurance policy. Unless you have already paid the excess to us, you must pay the excess at the time of completion of the vehicle glass repair or the vehicle glass replacement unless we agree to invoice you separately.
4. If you and your insurer or account operator have authorised us to do so we will seek payment of our fee directly from your insurer or account operator on your behalf and you hereby authorise us to do so. If, for what ever reason (including, for example, where we have indicated to you on behalf of the insurer that your claim will be paid by the insurer) your insurer or account operator refuses to pay, you will be liable for our fee.
5. If there is no direct billing arrangement in place payment is due at the time of the repair or replacement unless otherwise agreed in advance.
6. If you or the company who owns the vehicle is registered for VAT, the VAT element of your bill is payable at the time of completion of your job unless we agree to invoice you separately. 7. All prices quoted on this site are subject to avaliability and change. All prices include fitting but exclude any additional trims and clips that may be required. All prices exclude VAT. Diffrent prices apply to insurance claims. Prices are for standard working hours being Monday - Friday 8.30am - 5.00pm and Saturday 8.30am - 12.00 excluding bank hoildays. Payment must be made at the time of installation. Credit terms are avalaible but additional charges will apply. 8. Title in the goods passes to the customer once the glass is installed in the vehicle.
9. We always endeavour to ensure customer satisfaction however if there are aspects of our service you wish to complain about please call 01634 377318 or write to Smile windscreens Ltd, 14 Matts Hill Road, Hartlip, Sittingbourne, Kent, ME9 7XA. English law shall apply to any issue or dispute arising. CLICK HERE TO CONTACT US CLICK HERE TO BOOK ON-LINE
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