Payment Terms
Account customers – We offer regular customers 30-day account facilities, subject to status. Invoices and statements are emailed in PDF format. Payment is due the end of the following month by bank transfer only. An account will be suspended if payment is ten days late.
Regular customers without an account – Payment is due on the day, pay the technician cash or card. Invoices are emailed in PDF format.
New customers without an account – Payment is due when the technician arrives and prior to any work being carried out. In recent years a growing number of customers refuse payment after the work is carried out.
Customers own parts
Where a customer supplies their own parts. As an example, a main deal dealer garage supplies a new windscreen and asks us to fit the glass to a vehicle. Smile Windscreens Limited accepts no liability in the event the glass breaks during the fitting process or becomes defective at any point in the future. This also includes side and rear windows and trims. Accident repair customers where we remove and refit and existing glass, this process is undertaken entirely at the customers’ own risk.
After market items
Aftermarket items attached to a windscreen or any other item we are working on. We would request that customers remove these items before work commences. These items could include but not limited to dash cams, tacho sensors, operators’ licences, phone holders etc. We will remove these items where necessary but Smile Windscreens Limited accepts no liability in the event of damage. It is the customers responsibility to re-attach these items.
Windscreen replacement ADAS systems
If we are replacing a windscreen that has an ADAS camera. This is a safety system for lane departure warning and can include road sign recognition. This should be calibrated after installation to ensure the system is functioning correctly. Smile Windscreens Limited can undertake this process at the time of fitting; there is an extra charge. Should the custom decline this service Smile Windscreens Limited accepts no liability for the safety of the vehicle. There may be no fault warnings on the vehicle, but this does not mean the vehicle safety systems are still operating correctly. We suggest you check with your insurance company or the vehicle manufacturer for further information.
Warranty
Glass replacements – We provide a 12-month warrant on windscreen replacements, rear screens, and side windows that we supply and fit. Where a customer supplies their own parts, our warranty only covers the fitting and not those parts provided by the customer.
Stone chip repairs – No warranty is provided on stone chip repairs. Pease see about windscreen repairs
